This document sets out, on a binding basis, the conditions governing the use of the Website and any additional agreement or legal relationship with the Owner. Capitalized terms have the meaning assigned in the dedicated section. Users are invited to read carefully.
The Website is operated by:
CRISTALLLO CREATION SRL
VIA CA’ SELVATICA 4
40123 BOLOGNA
C.F./VAT 04234911206
cristalllocreation@pec.it
Owner’s email address: info@cristalllo.com
Key information
– Some clauses apply only to specific categories of Users (for example, exclusively to Consumers or exclusively to those not acting as Consumers). Such limits are indicated in the relevant clause. If no indication is provided, the provisions apply to all Users.
– The right of withdrawal applies only to European Consumers.
Scope of use and requirements
– Unless otherwise stated, the rules in this section apply to the entire Website.
– Any additional conditions applicable in particular circumstances are set out in this document.
– There are no restrictions related to a User’s status as a Consumer or Professional User to use the Website.
Account: creation, management, closure
– Users may open an account by providing complete and truthful data. The Website can also be used without registration, though some features may be unavailable.
– Credentials must be carefully safeguarded and kept confidential. Passwords must meet the highest security standard supported by the Website.
– By creating an account, the User assumes full responsibility for all actions performed through their credentials.
– If the User believes that the account, credentials, or other personal data have been compromised, unlawfully disclosed, or stolen, they must promptly and unequivocally notify the Owner using the contact details provided.
– The User may request account closure at any time by contacting the Owner using the contact details in this document.
Account suspension or deletion
– At its discretion and without notice, the Owner may suspend or delete an account if deemed inappropriate, offensive, or contrary to these Terms.
– Such action does not give rise to refunds, compensation, or indemnification.
– If the measure is due to conduct attributable to the User, any applicable amounts and fees remain due.
Website content and rights
– Unless otherwise indicated or clearly recognizable, content on the Website belongs to the Owner or its licensors.
– The Owner endeavors to avoid violations of law or third-party rights but cannot guarantee their absolute absence; any complaints should be sent to the contact details provided.
– The Owner holds and reserves all intellectual property rights in the content. Users may not use content in ways other than those necessary or implied for proper use of the Website.
– Without limitation, it is prohibited to: copy, download, share beyond allowed limits, modify, translate, process, publish, transmit, sell, sublicense, transform, transfer/assign to third parties, or create derivative works from the content; nor allow third parties to do so via the User’s account or device, even without the User’s knowledge.
– Where expressly provided on the Website, specific content may be downloaded, copied, and/or shared for strictly personal and non-commercial use, with attribution of authorship and compliance with any other indication required by the Owner.
– Limitations and exceptions established by copyright law remain unaffected.
Third-party resources
– Through the Website, Users may access resources provided by third parties. The Owner does not control such resources and is not responsible for their content or availability.
– Terms and conditions, including any content licenses, are determined by the respective third parties and governed by their contractual documents or, absent those, by law.
Conduct and permitted use
– The Website may be used solely for the purposes for which it is made available, in compliance with these Terms and applicable law.
– It is the User’s responsibility to ensure that use of the Website does not infringe laws, regulations, or third-party rights.
– To protect its legitimate interests, the Owner may deny access to the Website, terminate contracts, or report to the competent authorities (e.g., judicial or administrative) unlawful or suspected unlawful conduct. This may occur, by way of example, in the event of:
– violations of laws, regulations, and/or these Terms;
– infringement of others’ rights;
– activities likely to significantly prejudice the Owner’s legitimate interests;
– offenses directed at the Owner or third parties.
Sales and purchases on the Website
– Some Products made available on the Website are paid. Fees, duration, and applicable conditions are indicated below and in the relevant sections of the Website.
Product description
– Prices, features, and availability are specified in the dedicated sections of the Website and may be changed without notice.
– Product depictions (images, graphics, colors, sounds, etc.) are for illustrative purposes only and do not constitute a guarantee of the purchased Product’s characteristics.
– Details of the selected Product are indicated during the purchase process.
Purchase process and order submission
– Every step from product selection to order submission is part of the purchase procedure.
– Main steps:
– product selection and review of the choice;
– confirmation and submission of the order after verifying the displayed information.
– Upon order submission:
– the contract is deemed concluded and the User must pay the price, taxes, and any fees and costs indicated on the order page;
– if the Product requires actions by the User (e.g., providing personal data, specifications, or requests), the User must cooperate accordingly;
– a confirmation of receipt is sent to the provided email address, which will receive all communications relating to the procedure.
Prices
– Before order submission, the User is informed of applicable fees, taxes, and costs (including any shipping costs).
– Prices on the Website may be displayed:
– inclusive of all applicable costs; or
– exclusive of applicable fees, taxes, and costs, depending on the section viewed.
Payments
– Accepted payment methods are shown during checkout. Some methods may entail additional conditions or fees; details are provided in the Website’s dedicated section.
– Payments are handled by third parties: the Website does not collect payment data (e.g., card numbers) and receives only a notification of successful payment. For information on personal data processing and User rights, see the Website’s privacy policy.
– If payment fails or is refused by the payment service provider, the Owner is not obliged to fulfill the order and may require reimbursement of related expenses or damages.
Retention of title
– Ownership of the Products passes to the User only after the Owner has received full payment of the price.
Delivery
– Shipment is made to the address provided by the User, in accordance with the methods shown in the order summary.
– Upon delivery, the User must check the contents and promptly report any issues using the contact details in this document or as indicated on the delivery note; in case of visible damage, the parcel may be refused.
– Delivery is available in the countries/territories indicated on the Website. Delivery times: as indicated on the Website or during checkout.
– Unless otherwise stated or agreed, delivery takes place within 30 days of purchase.
Failed delivery
– The Owner is not liable for errors caused by incorrect/missing data provided by the User in the order, nor for damage or delays after handover to a carrier chosen by the User and not proposed/approved by the Owner.
– If goods are not delivered/collected within the allotted time, they are returned to the Owner, who will contact the User for a new attempt or to agree further measures.
– Unless otherwise stated, attempts after the first are at the User’s expense.
User rights: withdrawal
– Unless exceptions apply, the User may withdraw from the contract within the period indicated below (usually 14 days), without having to provide a reason.
Who may withdraw
– European Consumers have the right to withdraw from contracts concluded online within the indicated period, subject to the applicable exceptions.
– Those who do not fall within that category do not benefit from the protections described in this section.
– The Consumer is liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.
How to exercise the right of withdrawal
– The User must send the Owner an unequivocal notice of the decision to withdraw.
– The model withdrawal form indicated in the definitions section may be used; any other suitable form remains valid. The period is deemed met if the notice is sent before the deadline.
Withdrawal period
– Single goods: 14 days from the day the User, or a third party appointed by the User other than the carrier, acquires possession.
– Multiple goods ordered together and delivered separately or goods consisting of lots/pieces delivered separately: 14 days from acquiring possession of the last good, lot, or piece.
Effects of withdrawal
– The Owner will refund all payments received, including delivery costs if incurred. Any additional costs due to the User’s choice of a delivery method other than the cheapest standard option offered remain at the User’s expense.
– The refund will be made without undue delay and in any event within 14 days of the withdrawal notice, using the same means of payment used for the purchase, unless otherwise agreed, and without charges to the User.
Contracts for the purchase of tangible goods
– Unless collected by the Owner, the User must return the goods without undue delay and within 14 days of the withdrawal notice, to the Owner or to a person authorized by the Owner.
– The deadline is met if delivery to the carrier/authorized party occurs before the 14-day period expires. The refund may be withheld until receipt of the goods or until proof of shipment is provided.
– The User is liable for any diminished value due to use not necessary to verify the goods’ nature, characteristics, and functioning.
– Return shipping costs are borne by the User.
Warranties
Legal guarantee of conformity (EU)
– Under European law, the seller guarantees Consumers the conformity of goods for at least 2 years from delivery.
– For European Consumers, the legal guarantee applies under the law of the country of habitual residence; national laws may provide additional rights.
– Non-European Consumers may benefit from conformity protections provided by the law of their country of residence.
Limitations of liability and indemnity
Australian users – limitation
– Nothing in these Terms excludes, limits, or modifies non-excludable rights under the Competition and Consumer Act 2010 (Cth) or similar state/territory laws. To the extent permitted, the Owner’s liability is limited, at its discretion, to the re-supply of the services or the payment of the cost of having the services re-supplied.
US users – disclaimers and limitations
– The Website is provided “as is” and “as available.” Use is at the User’s own risk. To the maximum extent permitted, all conditions and warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, are disclaimed. No information or advice, oral or written, obtained from the Owner or through the Website, creates any warranty not expressly stated herein.
– Without limiting the foregoing, the Owner and its employees, affiliates, officers, agents, co-branders, partners, suppliers, and contractors do not warrant: the accuracy or reliability of content; continuous availability and security of the Website at any particular time or place; that defects/errors will be corrected; or that the Website is free of viruses or harmful components. Any content obtained through the Website is downloaded at the User’s risk, who is solely responsible for damage to systems/devices or loss of data.
– The Owner does not endorse or assume responsibility for any third-party products or services advertised or offered via the Website or any linked sites/services, and does not participate in or monitor transactions between Users and third-party providers.
– The Website may be inaccessible or not fully compatible with the User’s browser, device, and/or operating system; the Owner is not liable for actual or perceived damages arising from the content, operation, or use of the Website.
– Limitations may not apply where prohibited by federal/state law. This Agreement grants specific legal rights; additional rights may vary by jurisdiction. Limitations apply to the fullest extent permitted by law.
Limitation of liability (US)
– To the fullest extent permitted, the Owner and the above parties are not liable for:
– indirect, intentional, incidental, special, consequential, or exemplary damages (including lost profits, goodwill, use, data, or other intangible losses) related to use of or inability to use the Website;
– damages, losses, or injuries resulting from hacking, tampering, or unauthorized access/use of the Website, the account, or information;
– errors, omissions, or inaccuracies in content;
– personal injury or property damage resulting from access to or use of the Website;
– unauthorized access to the Owner’s secure servers and/or any personal information stored therein;
– interruptions or cessation of transmissions to/from the Website;
– bugs, viruses, trojans, or similar transmitted through the Website;
– errors/omissions in any content or losses/damages resulting from the use of content posted, emailed, transmitted, or otherwise made available through the Website;
– defamatory, offensive, or illegal conduct by Users or third parties.
– In any event, total liability shall not exceed the amount paid by the User to the Owner in the preceding 12 months, or the duration of this Agreement if shorter.
– This limitation applies regardless of the basis of liability (contract, tort, negligence, strict liability, etc.), even if the risk of damage was disclosed.
– Since some jurisdictions do not allow the exclusion/limitation of incidental or consequential damages, these limitations may not apply. Exclusions apply within the limits of the law.
Indemnity
– The User agrees to defend, indemnify, and hold harmless the Owner and its employees, affiliates, officers, agents, co-branders, partners, suppliers, and contractors from any claim, damage, obligation, loss, liability, cost, or expense (including legal fees) arising from:
– the User’s use of or access to the Website, including data/content transmitted or received;
– breach of these Terms, including any representations or warranties contained herein;
– violations of third-party rights (privacy, intellectual property, etc.);
– violations of applicable laws, rules, or regulations;
– content sent from the User’s account (including false, misleading, or inaccurate information), even if accessed by third parties using the User’s credentials or other security measures;
– the User’s willful misconduct;
– violations of legal provisions by the User or related parties, to the extent permitted by law.
General provisions
No waiver
– The Owner’s failure to exercise any rights or claims does not constitute a waiver. No waiver, whether relating to a specific right or others, is final.
Website interruptions
– To ensure the best possible level, the Owner may suspend the Website for maintenance, updates, or modifications, informing Users.
– Within legal limits, the Owner may suspend or cease the Website’s operation entirely. In case of cessation, it will endeavor to enable extraction of personal data and will respect Users’ rights related to continued use and/or any indemnities provided by law.
– The Website may be unavailable due to force majeure beyond the Owner’s reasonable control (e.g., infrastructure failures, blackouts).
Resale of the Website
– Reproduction, duplication, copying, selling, reselling, or exploiting the Website, in whole or in part, is prohibited without the Owner’s prior written consent, given directly or via a legitimate resale program.
Privacy
– Information on personal data processing is available in the Website’s privacy policy.
Intellectual property
– Unless more specific provisions apply, intellectual and industrial property rights relating to the Website (copyright, trademarks, patents, designs, etc.) are exclusively owned by the Owner or its licensors and are protected by applicable laws and international treaties.
– All trademarks—word or figurative—and other distinctive signs, trade names, service marks, illustrations, images, and logos associated with the Website remain the exclusive property of the Owner or its licensors and are protected by applicable law.
Changes to the Terms
– The Owner may update these Terms at any time, providing notice to Users.
– Changes take effect from the communicated date. Continued use of the Website constitutes acceptance of the changes.
– If the User does not accept the changes, they must stop using the Website and may terminate the agreement.
– Until the User accepts the changes, the relationship remains governed by the previous version, which may be requested from the Owner.
– Where required by law, the Owner will communicate in advance the effective date of the updated Terms.
Assignment of contract
– The Owner may transfer, assign, dispose of, novate, or subcontract, in whole or in part, the rights and obligations arising from these Terms, taking into account Users’ legitimate interests.
– In such circumstances, the same procedures provided for changes to the Terms apply.
– The User may not assign or transfer their rights and obligations under the Terms without the Owner’s prior written consent.
Contact details
– Any communication related to the use of the Website must be sent to the contact details provided in this document.
Severability
– If any clause of the Terms is or becomes null or ineffective under applicable law, this does not affect the validity and effectiveness of the remaining provisions, which remain fully operative.
US users
– Any invalid or ineffective provision will be interpreted and adjusted to the extent necessary to make it valid, effective, and consistent with the original intent.
– These Terms constitute the entire agreement between the User and the Owner regarding the subject matter and prevail over any different communication or prior agreements between the parties on the same subject.
– These Terms apply to the fullest extent permitted by law.
European users
– If a provision is null, invalid, or ineffective, the parties will in good faith seek a valid and effective substitute clause that best reflects the original intent.
– Failing agreement and where permitted or required by law, the applicable legal regime replaces the null, invalid, or ineffective provision.
– The nullity/invalidity/ineffectiveness of a specific clause does not render the entire agreement void, unless the clause is essential or of such importance that, if known, the parties would not have concluded the contract, or where the remaining provisions would impose an excessive and unacceptable burden on one party.
Governing law
– These Terms are governed by the law of the place where the Owner is established, as indicated in the dedicated section, regardless of conflict-of-law rules.
Prevalence of national law
– If the User’s country provides a higher level of consumer protection, that higher level prevails.
Jurisdiction
– For disputes arising from or related to the Terms, the courts of the place where the Owner is established have exclusive jurisdiction, as indicated in the dedicated section.
Exception for European Consumers
– The above jurisdiction clause does not apply to Users acting as European Consumers or those located in the United Kingdom, Switzerland, Norway, or Iceland.
Dispute resolution
Amicable settlement
– Users may report any disputes to the Owner, who will seek to reach an amicable solution.
– Without prejudice to the right to bring legal action, for issues related to use of the Website, Users are invited to contact the Owner using the contact details provided herein.
– Complaints may be submitted by email to the Owner’s address indicated in this document, including a brief description and, where applicable, the relevant order, purchase, or account details.
– The Owner will process the request without undue delay and within 21 days of receipt.
Consumer dispute resolution platform
– The European Commission provides an online platform for alternative dispute resolution aimed at facilitating the out-of-court settlement of disputes related to online sales and service contracts.
– Any European Consumer, or a Consumer located in Norway, Iceland, or Liechtenstein, may use this platform for disputes arising from contracts concluded online. The platform is available here: http://ec.europa.eu/consumers/odr/.
